REFUND POLICY SUMMARY
All challenges run by Bodi have a 'get results or money back' guarantee. You must complete and meet the minimum requirement to be eligible for the refund (check with each challenge guideline).
All Bodi memberships have a minimum upfront commitment. Once complete, we require no less than 2 weeks notice to cancel your membership.
For event attendees we have a no refunds policy, however you can get your ticket moved to a different event (fees may apply). For all hirers, we require no less than 7 days notice prior to event (you may lose your bond depending on situation).
Missed Appointment Policy
Our goal is to provide quality service to all our members in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our providers, but our other members as well. Please be aware of our policy regarding missed appointments.
When you book your appointment, you are holding a space on our calendar that is no longer available to our other members. In order to be respectful of your fellow patients, please call or message Bodi HQ as soon as you know you will not be able to make your appointment.
If cancellation is necessary, we require that you notify us or cancel at least 24 hours in advance. Appointments are in high demand, and your advanced notice will allow another member access to that appointment or class time.
How to Cancel Your Appointment
If you need to cancel your appointment, please call us at 0488110826 between the hours of 7am - 4pm. If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible. Alternatively you can access your PT minder app and cancel your appointment there or contact your coach to cancel, please be aware that fees may apply in some cases if you wish to cancel outside of the recommended cancellation time period.
A cancellation is considered late when the appointment is cancelled less than 24 hours before the appointed time. A no-show is when a patient misses an appointment without cancelling. In either case, we will charge the member 100% of their session cost for personal training clients. For group fitness members, you will incur a $10 fee for any no-show appointments or late cancellations.
For new members’ first appointments, a no show or late cancellation will result in a full charge of the new member fee. Please note that FREE TRIALS or FREE CONSULTS are a privilege and a credit card or payment method must be added to secure that spot, in the case of a no-show you will be charged the full amount for that service.
Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments. If you need to cancel your appointment, we respectfully request at least 24 hours notice.
Any cancellation or reschedule made less than 24 hours will result in a cancellation fee. The amount of the fee will be equal to 100% of the reserved services or $25, whichever is more.
If you are more than 15 minutes late for your service, we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our very best to reschedule your service for another time that is convenient to you.
We require a credit card to hold your appointment. Cancellation fees will be charged to your card on file.
In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services.
Bodi Headquarters Pty LTd
This Refund Policy ("Policy") applies to all purchases from us, unless stated otherwise.
(1) CUSTOMER SATISFACTION IS OUR PRIORITY
At Bodi Headquarters Pty LTd, customer satisfaction is our priority.
We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy.
Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase.
(2) AUSTRALIAN CONSUMER LAW
(a) Under the Australian Consumer Law:
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
(b) We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.
(c) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
(d) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
(e) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
(f) If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
(g) If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.
(3) CHANGE OF MIND
We do not offer any refund if you simply change your mind, or find the same product or service cheaper elsewhere.
(4) OTHER RETURNS
(a) In addition, we may offer returns in the following circumstances:
If you have completed all of the minimum requirements for the service you have received and clearly have not got the desired results outlined in the origin of this service, in most cases you are eligible for a refund.
(b) In order to be eligible for a return under these circumstances, you must:
You must complete the minimum requirements outlined at the commencement of each service e.g. for all challenges you are required to attend minimum 3 sessions per week and show up to all online calls and in that case if you haven't achieved the results, then in most cases you are eligible for a refund.
(c) Any claims for a return under this clause must be made within the following time from the date you received the product: 7 days
Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service you purchased if:
(a) You misused the said product in a way which caused the problem.
(b) You knew or were made aware of the problem(s) with the product or service before you purchased it.
(c) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
(d) Any other exceptions apply under the Australian Consumer Law.
(6) SHIPPING COSTS FOR RETURNS
(a) In the event that a product you purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law we will bear any costs of shipping the said product (the "Returned Product") back to us, as well as any costs of shipping any replacement product to you.
(b) If the Returned Product can easily be posted or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.
(c) If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.
(d) In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.
(7) PRODUCTS CONTAINING YOUR DATA
In some cases, products that you return may contain your data. The replacement or repair of these products may result in loss of your data. We recommend that you back up any data to avoid data loss. We recommend that you remove sensitive or confidential data as this data may be accessible by anybody who assesses or repairs your products. We are not responsible for any data which is lost as a result of the repair or replacement of your products.
(8) REFURBISHED PRODUCTS
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
(9) ASSISTANCE FROM MANUFACTURERS
(a) In some cases, manufacturers may provide assistance in relation to their products, and they may be able to resolve your issue more quickly.
(b) In some cases, manufacturers may provide warranties for their products, which go beyond the Consumer Guarantees under the Australian Consumer Law or any other rights which you may have under this Policy.
(c) You are not obliged to contact the manufacturer directly in order to seek a repair, replacement or refund. However, you may do so if you wish.
(10) RESPONSE TIME
We aim to process any requests for repairs, replacements or refunds within 30 days of having received them.
(11) HOW TO RETURN PRODUCTS
(a) You may contact us to discuss a return using the details at the end of this Policy.
(b) We will pay any refunds in the same form as the original purchase or to the same account or credit card as was used to make the original purchase, unless otherwise determined in our sole discretion.
(c) You must provide proof of purchase in order to be eligible for a refund, repair or replacement.
(d) You may be required to present a government issued identification document in order to be eligible for a refund, repair or replacement.
(e) You may return products to the following address:
4/33 Central Drive, Burleigh Heads, QLD 4220
(12) CONTACT US
If you wish to speak to us about this Policy or about any refund, repairs or replacements, you may contact us at: